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Set up and authenticate your mSecure account

Learn how to create an mSecure account, set up the apps, and authenticate your account (QR code). 




Sign up

You can download mSecure from iTunes, the Mac App Store, Google Play, and(or) the Windows App Store and create an account within the app itself. If you purchased mSecure from our website, you have already created an mSecure account and will need to sign in to that account instead.


After opening mSecure and choosing the option to Sign Up for a new account, you’ll be asked to enter an email address and an account password. After entering those credentials, your account will be created, and you’ll receive an mSecure Authentication email. This email is only sent out one time. If you are signed up for a new account in the app, after the account setup is complete, the authentication email is sent out. If you purchased mSecure from our website and are signing in to your account for the first time, the authentication will be sent out after you sign in. It is very important that you keep this email for future reference, as it is the only way you can be authenticated as the owner of your mSecure account.


Note: with the release of mSecure 5.5 and above on iOS and Mac, mSecure 5 will now save your encrypted account key on your iCloud Drive (if iCloud Drive is enabled). This makes it so that mSecure 5 will first look for your encrypted account key on your iCloud Drive to authenticate your account. If no information is found or the current encrypted key is not valid, it will then display options to authenticate your mSecure account using your QR code instead. Otherwise, you will be automatically authenticated using your encrypted account key on your iCloud Drive.



Set up the Mac App

  1. Get mSecure for Mac, install it, and open the app.
  2. Sign in to your mSecure account
    • If this is your first sign in, mSecure will generate an mSecure Authentication email, and you will sign in to your mSecure account on your device.
    • You will need access to your account QR code in order to authenticate your account sign in on other devices.


Authenticating your account


When signing in to mSecure on a new Mac computer, or after reinstalling mSecure on your Mac computer, you will have to authenticate your account.

To authenticate your account:


  1. Get mSecure for Mac, install it, and open the app.
  2. Sign in your mSecure account
  3. Scan your account QR code


Use Camera

Alternatively, you can also use your computer’s camera in order to scan the QR code on another device. Please note that using the camera option is less user friendly because it involves holding still for a few seconds for mSecure to read the code, and the image will appear backwards on your screen.




Set up the Windows App

  1. Download mSecure 5
  2. Open the app
  3. Sign in to your mSecure account
    • If this is your first sign in, mSecure will generate an mSecure Authentication email, and you will sign in to your mSecure account on your device.
    • You will need access to your account QR code in order to authenticate your account sign in on other devices.


Authenticating your account

There are three ways you can authenticate your account in mSecure for Windows:


  1. Import Account Key from Clipboard (easiest method)
    1. Copy the “Encrypted Account Key” from your Authentication Email to your device’s clipboard, then press the clipboard icon button to import the key (this method is shown in the movie clip below).
    2. Alternatively, copy the QR code image from your Authentication Email to your device’s clipboard, then press the clipboard icon button to import the key. IMPORTANT: You must copy the image directly from the email. Most likely, it will not be possible to copy the image from the PDF attachment.
  2. Import Account Key File
    • In order to use this method, first save the QR code image in the mSecure Authentication Email. To do that, open the email on your device, right click on the QR code, and save the image. Once the image is saved to your computer, select the File Import option and navigate to the QR code image file.


  3. Use Camera
    • Use your device’s camera to scan the QR code either in your Authentication Email or in the account settings of mSecure running on another device.


Set up the iOS App

  1. Get mSecure for iOS, install it, and open the app.
  2. Sign in to your mSecure account
    • If this is your first sign in, mSecure will generate an mSecure Authentication email, and you will sign in to your mSecure account on your device.
    • You will need access to your account QR code in order to authenticate your account sign in on other devices.


Authenticating your account

There are two different ways you can authenticate your account in mSecure for iOS:


  1. Use Camera
    • Use your device’s camera to scan the QR code in your mSecure Authentication email. Open the email on another device, then press “Use Camera” to scan the code.
    • Use your device’s camera to scan the QR code found in the account settings in mSecure on another device. You must have the mSecure app installed on another device and you must be signed in to your account to use this option.
  2. File Import
    • In order to import the QR code you will need to save the QR image found in your mSecure Authentication email. To save the image on your device, open the mSecure Authentication email, tap and hold the QR code, and select “Save Image.”




Set up the Android App

  1. Get mSecure for Android, install it, and open the app.
  2. Sign in to your mSecure account
    • If this is your first sign in, mSecure will generate an mSecure Authentication email, and you will sign in to your mSecure account on your device.
    • You will need access to your account QR code in order to authenticate your account sign in on other devices.


Authenticating your account

There are two different ways you can authenticate your account in mSecure for Android:


  1. Use Camera
    • Use your device’s camera to scan the QR code in your mSecure Authentication email. Open the email on another device, then press “Use Camera” to scan the code.
    • Use your device’s camera to scan the QR code found in the account settings in mSecure on another device. You must have the mSecure app installed on another device and you must be signed in to your account to use this option.
  2. File Import
    • In order to import the QR code you will need to save the QR image found in your mSecure Authentication email. To save the image on your device, open the mSecure Authentication email, tap and hold the QR code, tap “View image,” tap the options icon (top right corner), and select “Save.”




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