Thank you for contacting us and I'm sorry about the issue you are experiencing. Please download mSecure 5 on your iPhone, sign in to your mSecure account, and follow these steps to migrate your information to mSecure 5:
After you have completed these steps, you should now see all of your existing information in mSecure 5. If you are using one of the app's sync features, within a minute or two, all of the data that was just restored should sync over to all your devices running mSecure 5 and signed in to the same account.
An mSecure 5 license is a one time purchase that gives you access to all the mSecure 5 features on Android, iOS, Mac, and Windows on as many devices as you would like. mSecure 5's minimum system requirements are iOS 9.3+; Watch OS 2.2+; Android 4.3+; Mac 10.10+; Windows 10 (UWP).
Also, we are currently running a Labor Day weekend sale. I would recommend purchasing an mSecure 5 license directly from our website to get a 33% discount this weekend: https://www.msecure.com