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Login failure on MacPro desktop....

I  cannot logon to mSecure 5.5 that I recently installed on my MacPro running OS 10.10.5. 


I know the password is correct as it is the same one I used on mSecure 3.5.7, I just tried it on the older version, the password works just fine, but not on mSecure 5.5.


How do I reset the password on mSecure 5.5?

Hi Bo,

Thank you for contacting us. The mSecure 3 device specific login password is in no way tied to your mSecure account password for mSecure 5. You can go here to learn how to reset your account and create a new account password if you have forgotten your mSecure account (only available in mSecure 5) password: https://support.msecure.com/support/solutions/articles/36000064228-account-reset

My issue is that I can't logon to the rescue 5 app on my Mac, no problem with online account.


How do I reset the password for sucre  on my MacPro…

I can logon to mSecure on my iPhone.


I can logon to mSecure 3.7.5 on my Mac with no problem.


But I can't logon to mSecure 5 on my Mac.


Please send me the steps to allow me to logon to mSecure 5 on my Mac Pro.


Thank you.

Are you able to unlock mSecure 5 on your iPhone though or are you using mSecure 4? mSecure 3 and 4 use device specific login passwords not tied in any way to our mSecure 5 app.


Also, if using mSecure 5 on your iPhone, are you able to unlock the app using your account password (not using Touch ID/Face ID)?

Yes, can unlock mSecure 5.5 on my iPhone.


Can unlock mSecure 3.7.5 on my Mac.


But can't unlock mSecure 5.5 on my Mac, but could last April after I upgraded to mSecure 5.5.


Please advise.

Yes.

Yes,  I use the same login password on my iPhone that I use on the support URL... 

Our support website is not tied in any way to our mSecure account system or app. Our support website is specifically for support tickets and our forums.


I'm not exactly sure why you cannot unlock mSecure 5 on your Mac, but can unlock mSecure 5 on your iPhone. I'm guessing you might be signed in to different mSecure accounts on each device. I would advise you to follow the steps below and sign in to the mSecure account you are  using on your iPhone. You can view what account you are using in mSecure 5 on your iPhone by Opening and unlocking mSecure 5 on your iPhone > Tapping the menu icon > Tapping Settings > Tapping Account Settings.

  1. Quit mSecure on your MacBook
  2. Open a Finder window and using the menus at the top, select the “Go -> Go to Folder…”
  3. Copy and paste or enter the following text:
    ~/Library/Containers/com.mseven.msecuremac/Data/Library/Application Support/mSecure
  4. Click “Go”
  5. Find the mSecure.mscb file then move it to the trash
  6. Re-launch mSecure
  7. Sign in to your account


Hello Bo


How was your log in issue resolved eventually?


It would be nice if we could all see how these issues are resolved.


Greetings from "Down Onder" 


Niels



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