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customer service phone number

I want to talk to someone.


Thank you!

2 people have this question

Hi Jim,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. Unfortunately, we don't offer telephone support at this time, but I am happy to help you here on our support forum, through a support ticket, or via email at support@msevensoftware.com though.

I have had the app on my phone for a year, today, i upgraded to the new msecure, as well as setup my account. Can i view and access msecure on my desktop? i cannot seem to find directions to do that. Thank you!

mSecure 5 is available for iOS, Android, Mac, and Windows. Minimum system requirements: iOS 9.3+; Watch OS 2.2+; Android 4.3+; Mac 10.10+; Windows 10 (UWP).


You can download mSecure 5 here:


iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594

Android: https://play.google.com/store/apps/details?id=com.mseven.barolo

Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250

Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8


Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license. 

My MSecure account has no stored passwords. It had over 60 saved passwords. I got a new phone and restored from the ICloud backup which has always worked in the past when I get a new mobile. This time all the backup works fine on every other app however all my  MSecure app is empty. How do I restore ?

Hi Yorgos,

I responded to your request in a different thread. We'll continue the discussion in that thread instead of here.

How do I get the app to open with this new IOS on the phone?

@James Thank you for contacting us, and I’m sorry to hear about the issue you’re experiencing after the recent iOS update. The good news is, if you still know your password to mSecure 4, you haven’t lost your data. All you would need to do is install mSecure 5 on the same iOS device mSecure 4 is installed, create a new account or reset an existing account, and then migrate your data in from the old app. You can find out more about this process here: https://support.msecure.com/en/support/discussions/topics/36000020017

I Just truing to lunch the new mSecure. 


I was asked to clic at the:


Launch mSecure 5Click:


 1-the Start Menu

2-Look for and click on mSecure - Password Manager and Digital Wallet


Where are this ions???


I didn1t find it.


Please help me.


All my important info are at the passwdspluss that I didn't knew was desintinued.



Hi Aloysio,

I just responded to one of the new threads you created in the forum. I will help you there from here on out to keep all our correspondence in the same place.

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