Hi Jim,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. Unfortunately, we don't offer telephone support at this time, but I am happy to help you here on our support forum, through a support ticket, or via email at support@msevensoftware.com though.

mSecure 5 is available for iOS, Android, Mac, and Windows. Minimum system requirements: iOS 9.3+; Watch OS 2.2+; Android 4.3+; Mac 10.10+; Windows 10 (UWP).

You can download mSecure 5 here:

iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594

Android: https://play.google.com/store/apps/details?id=com.mseven.barolo

Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250

Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8

Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license. 

Hi Yorgos,

I responded to your request in a different thread. We'll continue the discussion in that thread instead of here.

@James Thank you for contacting us, and I’m sorry to hear about the issue you’re experiencing after the recent iOS update. The good news is, if you still know your password to mSecure 4, you haven’t lost your data. All you would need to do is install mSecure 5 on the same iOS device mSecure 4 is installed, create a new account or reset an existing account, and then migrate your data in from the old app. You can find out more about this process here: https://support.msecure.com/en/support/discussions/topics/36000020017

Hi Aloysio,

I just responded to one of the new threads you created in the forum. I will help you there from here on out to keep all our correspondence in the same place.

Bonjour Fabrice,

Un de nos représentants d'assistance vous a déjà répondu. Cependant, il semble que vous essayez d'obtenir de l'aide pour une autre application et non pour mSecure, mais je ne suis pas sûr de ce qu'est cette application. Vous avez envoyé un PDF que vous recevez lorsque vous vous connectez pour la première fois à un compte mSecure, mais l'autre PDF est ensuite destiné à une application différente. Il est indiqué Msecure 365 sur le document, mais ce n'est pas le nom de notre application. C'est mSecure, et je n'ai aucune idée de ce qu'est Msecure 365. De plus, il n’existe pas de « Gold Pack » pour mSecure. Vous contactez mSeven Software pour obtenir de l'aide avec l'application mSecure, mais ce n'est pas la bonne équipe d'assistance. Est-ce que ça a du sens?

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Hi Fabrice,

One of our support reps has responded to you already. However, it appears you are trying to get help for some other app and not mSecure, but I'm not sure what that app is. You sent a PDF that you receive when you first sign in to an mSecure account, but then the other PDF is for a different app. It says Msecure 365 on the document, but that is not the name of our app. It is mSecure, and I don't have any idea what Msecure 365 is. Also, there is no such thing as a "Gold Pack" for mSecure. You're contacting mSeven Software for support with the mSecure app, but this is not the right support team. Does this make sense?