Hi Shelley,

Please create your own discussion or topic about your syncing issues and I'd be happy to work with you to fix any issues you might have.

Hi Robert,

Thank you for contacting us. No, no one is being charged more than a single time for mSecure 5 (5.0 and up). The purchase of an mSecure 5 license is tied the mSecure account used to purchase it with. Our system shows that you have a paid account.

You can download mSecure 5 here:

iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594
Android: https://play.google.com/store/apps/details?id=com.mseven.barolo
Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250
Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8

Paid users simply have to sign in to the mSecure account they created and used to purchase an mSecure 5 license (the email address you are using on this website). I would recommend starting with mSecure 5 on a device that has the previous versions installed so that mSecure 5 can walk you through the migration process: https://support.msecure.com/knowledge-base/migrating. Otherwise, you can always restore from a .msim backup file created in the previous versions: https://support.msecure.com/knowledge-base/msecure-backups

If you have forgotten your mSecure account, please go here if you experience account password issues: https://m7software.freshdesk.com/support/solutions/articles/36000019923-forgot-your-msecure-account-password-

Hi Robert,

You have a paid account for robert.hunt@fundyeng.com that was created on Feb. 20th, 2017 (our mSecure 5 pre-order period). As I previously mentioned, The purchase of an mSecure 5 license is tied the mSecure account used to purchase it with. If you are seeing a trial period or are being asked to pay, you are not using this account nor an account that has paid for a license.

Also, $3.99 sounds like the custom icons and photos attachment add-on in mSecure 4. We've never sold mSecure 5 for that low of a price.

Note: you've never used the robert.hunt@fundyeng.com account in mSecure 5. You can check what mSecure username/email you are using in mSecure 5's Account Settings in the Settings menu.

mSecure 5 is a brand new app (separate from the previous versions), and it marks the first time in the history of our company that we have charged for an upgrade to mSecure. We wanted to make it a free upgrade for our customers, but with the current landscape of application development, it was not feasible for us to do so. No, we do not have plans to charge for all major upgrades in the future. We went almost a whole 9 years without charging for a single update or upgrade, but we do need to make money to cover development and support costs.

Hi Michael,

I'm not sure I understand your issue here. There is no Pro version of mSecure or mSecure 5. There is mSecure 5 and the previous versions. mSecure 5 allows users to purchase a license for their accounts and have a Pro mSecure license or a Pro account. Additionally, mSecure 5 cannot sync with the previous versions of mSecure nor their sync files. Instead, you can restore from a backup file created in the previous versions. You can go here to learn how to migrate your data from mSecure 3 or 4 to mSecure 5: https://support.msecure.com/support/solutions/folders/36000176650

Note: You cannot sync your mSecure 5 information across different mSecure accounts at this time

Hi Savvides,

mSecure 5 is a brand new app, and it marks the first time in the history of our company that we have charged for an upgrade to mSecure. We wanted to make it a free upgrade for our customers, but with the current landscape of application development, it was not feasible for us to do so. 

You can always redownload the previous versions of mSecure if you would like: https://support.msecure.com/en/support/solutions/articles/36000064249-how-to-download-previous-versions

If you would like to use mSecure 5, you will need to purchase an mSecure 5 license (We call the license an mSecure Pro license). We have discount for previous customers. Please contact us via email at support@msevensoftware.com or create a ticket on this support website to learn about our discount offers.

mSecure 5 is the first and only version of mSecure to use an account system. If you haven't used mSecure 5 before or purchased an mSecure 5 license from our website, you'll have to create an account to get started with mSecure 5. mSecure 5 will not sync with the previous versions of mSecure. mSecure 5 will walk you through a migration process if you start the very first time with mSecure 5 on a device that has the previous versions. Otherwise, mSecure 5 can restore from a .msim backup file created in the previous versions. Here are guides that can show you how to transfer your information from mSecure 3 or 4 to mSecure 5: https://support.msecure.com/en/support/solutions/folders/36000176650

mSecure 5 does sync seamlessly with mSecure 5 on all available platforms:

iOS: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1063795594

Android: https://play.google.com/store/apps/details?id=com.mseven.barolo

Mac: https://itunes.apple.com/us/app/msecure-password-manager-and-secure-wallet/id1157750250

Windows: https://www.microsoft.com/en-us/store/p/msecure-5/9nblggh62pc8