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On Android 17 cannot re-enable biometric unlock

mSecure 7 (version 7.0.1.2048)


A hairline crack in my screen protector prevented me from using fingerprints to log in. When i removed the screen protector I had to redo my fingerprints, then update any apps that use biometrics.


However, mSecure will not allow me to update Biometric Security.
When I choose Strong Protection, tap OK, and confirm my password, I get error message "updateBiometric error".

Hi Citius,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm not sure what's happening because there aren't any known issues that match the behavior you're describing here. Let me get some more information from you and I'll do my best to troubleshoot the problem.


Can you send me a screenshot of exactly what you are seeing on your Android device since this is not occurring on my Android device. Do you also have Facial Recognition enabled on your Android device? Are you able to unlock your phone using your fingerprint biometrics? Please confirm this for me and I will assist further.

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