Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket
Discussions > Report a problem > iOS
Start a new topic

mSecure v7 on ios 26.5 iPhone 15 crashes on logging in

mSecure v7 on ios 26.5 iPhone 15 crashes on logging in


It firstly attempts to sync bbut after 2 seconds crashes out and screen reverts to ios menu

4 people have this problem
IMG4706.MOV IMG4706.MOV
19.2 MB
I’m on same but iPhone 16 and it is happening. TBH it worked for a bit today I don’t recall an issue and now using the app again it worked once and now I can’t use it again before it crashes

I have the same issue, as soon as WiFi sync starts iOS and iPADOS devices all crash.  I have an open ticket on this issue. If I disable the sync on main computer all devices open with no issues.

Thanks for that
In order to be able to access the app I had to actually disable WiFi (eg. airplane mode). Then can bring up the mSecure app and interact. Thereby disabling sync operations.

Hi, I have the same issue. It started today when I went into mSecure on my iPhone 16 Pro. mSecure version 7.0.0 (1111). If I enable Airplane mode, I can get into the app. Otherwise it crashes. It seems to be doing a sync just before or when it cashes.  I am on iOS 25.3.1. Suggestions? thanks.

I've had the following message from a mSecure Support Representative: ------------------------------------ Hi, We will be releasing a new build of the mSecure 7 app that could possibly fix this issue. We will be releasing this build hopefully over the weekend but by Monday by the latest. Keep an eye of the version number you are seeing to see if this update has been applied to your device. --------------------------------------

I'm having the exact same problem - going on holiday in one day and heavily dependent on the app for this. Absolute disaster. Hope they will fix it very, very soon. 

Work around to enter app: Disable WiFi and enable Airplane mode. Let's you enter the app, but no updates from master DB. 

Login or Signup to post a comment