subscription not recognised : mSecure Support

C

Chris

started a topic about 2 months ago

I have an essentials subscription, linked to this email address, however the app doesn't recognise this and doesn't enable features ie biometric unlock. Please advise how to resolve

M

Mark - mSecure

said about 1 month ago

Thank you for contacting us, and my apologies for the delay in my response. Your subscription has been updated with the correct renewal date, so everything should be good moving forward. We are in the process of migrating the subscriptions from an old system to a new system, so you won't run into an issue like this again. Please let me know if you need further assistance.

C

Chris

said 3 days ago

Despite your assurances in your response to my last complaint, once again my account is not operating as a paid mmm, premium account and I am unable to sync record, amongst other constraints. This needs to be fixed, properly, or declare that you're not capable of doing so.

M

Mark - mSecure

said about 3 hours ago

Hi Chris,

Your subscription has been updated correctly again and we have extended your renewal date to August so this hopefully will not happen to you again. We apologize for this happening again for you and we are trying are best to get this issue resolved once and for all.