mSecure Support
iPhone mSecure appears as 30 days trial version, although desktop app shows ProMac license
Mike - mSecure
Hi Djino,
Thank you for contacting us. The mSecure 5 Mac bundle license is for mSecure 5 for Mac and Mac only. The QR code is a security system and has been automated for ease of use. It is not a license.
We provide all new accounts a 30 day trail and that includes any accounts that were created for the various Mac bundles being offered. You can try out all the mSecure 5 features on Android, iOS, Mac, and Windows during your trial period. After the trial period, you'll be able to continue using all the mSecure 5 features on Mac since you own a Mac license. However, you'll need to purchase a full mSecure Pro license to continue using all the mSecure features on other devices beyond the trial period.
Thankfully, we offer customers who've purchase the mSecure 5 Mac license a $14.99 USD price to upgrade to the full mSecure 5 (mSecure Pro) license. You can upgrade at this price by going to our website and signing in to your account to purchase a license: https://www.msecure.com/purchase-sign-in
Djino
So you are saying that I need to buy an additional license for $14,99 to use mSecure not only a Mac (macOS derives) but on iOS devices !?!
My issue is that on my iOS devices the license is a trial one, although I have a ProMac license. This seems as a bug. I assume that it is related to the fact that I use the German App Store.
I am not interested in extending the license to Windows and Android, at least not right now.
I suggest that you check my account "dino.zanko(AT)gmail.com" for iOS.
Now I experience even new issues. Synchronisation between MBP and iMac is working, where on the iPhone no items are (notes, credit cards etc.)are shown. Seems as synchronization is no longer working.
I did a few reinstallation's, changes the user email, when trying to fix the trial issue.
Now I guess something messed up.
Can you please tell me how to reset all, so that synchronization between all devices works again.
Djino
okay can be closed
as soon as I bought the full Pro license, all is working. Even the iPhone switched from trial to Pro.
thanks
Djino
Hi,
I bought the Black Friday bundle from Cult of Mac and did this mainly because of mSecure.
I installed the desktop app on Mojave 10.14.1 with no issues. A user name I used my Apple ID email address.
Then I installed mSecure for iOS through App Store. The mobile app got installed and shows the same user name, i.e. my Apple ID email, but it shows that the license is a 30 trial version.
As I read in the documentation at a first time login on a mobile device, a QR must be scanned. But there is no way to scan the QR that is shown on the desktop app, or that I received via email.
I wonder why no QR scan was offered when I started the mobile app the first time (I even uninstalled it and reinstalled it back).
Maybe I am missing something.
I am happy about any hint, as customer support hints also were not leading to a solution.
Here about my systems:
iMac 27"" late 27 mSecure installed successfully showing ProMac license
MPB 13"" 2016 nSecure installed successfully showing ProMac license
iPhone 6 Plus mSecure installed successfully, but license is a 30 day trial one.
On all three devices I login with the same credentials.
Thanks in advance for any hints and solving this issues.
Best regards from Munich, Germany (maybe this could be the cause, as I use German AppStore to download mSecure for iOS)