@MikeRiley 

I just received a nasty surprise. 

Because of the problems I had with sync after the upgrade to mSecure6 (https://support.msecure.com/en/support/discussions/topics/36000024565), I chose not to purchase a subscription until I was really sure that sync problems were no longer an issue. I did this with the understanding that all of the features that were present in mSecure5 would still be available if I chose not to purchase a subscription. My mSecure6 trial version expired yesterday (4/17/22).

When I logged into mSecure, on my Windows PC, I noticed that sync is not enabled. I checked my iPhone and Android tablet. In all cases sync was disabled. When I attempt to enable "Sync to Dropbox," the setting immediately reverts to "Don't sync." When I tried to enable it through mSecure6 on my iPhone, I get the following notification: "Syncing is one of many features available with an mSecure license. Would you like to learn more?" I have an mSecure5 licence. What happened to it? Since I rely on sync to keep the data on my Windows PC, iPhone, and Android in sync this is a major problem.

I discovered this whole thing because I was trying to make a manual backup of my mSecure data, something I have done for years as part of my overall security practice and which is even more important given the ongoing problems with sync. I consider the ability to manually create a backup and perform a restore from that backup essential functionality, especially in the face of bugs like the sync problem that potentially result data loss. Today I went to create one of my periodic backups of my mSecure data only to discover that this functionality is no longer in my non-trial version of mSecure6; an upgrade to the subscription is required to use the backup/restore functionality. 

I have a license for mSecure5. It appears that since I did not choose to upgrade to a subscription, I'm now using an unlicensed version of mSecure with most of the features that were present in mSecure5 no longer available. Both sync and backup/restore were present in mSecure5. This flies in the face of the promise from mSecure that there would be no feature loss if I chose not to upgrade to a subscription. 

What gives?