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Soporte mSecure

Can't setup Secure 6 in Mac

It keeps telling me to place box over QR code. I open the PDF on my mac and place the box over it and nothing happens. I tried using the built in camera and it says camera not available. Please assist.

Hi Scott,

You should be seeing one of three things when you try to scan the code in mSecure on your Mac:

  1. The code is accepted, which isn't happening
  2. The code cannot be read because mSecure doesn't have permission to read the contents of your screen
  3. The code is incorrect

When you try to scan the code, do you see somewhere underneath the box that the code is incorrect? If not, does it say that mSecure can't read the contents of your screen and needs permission to read it?

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