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mSecure Support

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mSecure won't unlock with Apple Watch

I have mSecure on my desktop Mac Sequoia 15.5. When I open mSecure prefs and click open with Apple Watch I get a message stating that I have to go to Security and Privacy in the Mac prefs and look for Apple Watch.

Problem is, I can't find anything about this in the Mac Security and privacy prefs.

I'm desperate to fix this since I can't get mSecure to open with Touch ID on my Mac--not having great lucks with mSecure support.

Thanks for any assistance with this

Hi Caroline,

Thank you for contacting us. Let's first get your Touch ID working on your Mac and then lets get your Apple Watch unlock set up. Please follow the steps below:

  1. Open mSecure on your Mac. 
  2. Click mSecure in the menu bar.
  3. Select Preferences.
  4. Navigate to Security and check Unlock with Touch ID.
  5. Enter your mSecure password and click OK.
  6. Close the Preferences window and mSecure app.
  7. Re-open mSecure and use Touch ID to log in.

If you got stuck on a step, please let me know and I will assist further.

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