Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket
Discussions > Have a question? > Other
Start a new topic

msecure will not open on my new iphone 16 pro

 when I transferred everything to my new iphone the only app that won't work is msecure.  The icon is there, but it never loads when I open it.  I have msecure on my laptop also, and it works fine (version 6).  Can you assist me with this problem?

Hi Rebecca,

Thank you for contacting us. The questions that I will be needing to ask you will involve your email address that you use. If you are ok with this, we can continue on this forum. If you would rather send an email to "support@msevensoftware.com", I will be able to help you in a more private setting. Please let me know and I will assist further.

Login or Signup to post a comment