This morning I tried to access my mSecure Password manager via the iPhone app, only to find that all records were displaying as <decryption error>. I needed to access my passwords, so I attempted to restore from a backup. When I realized I did not remember my mSecure password, I attempted to change it first. At first the app said it changed successfully (I also received the confirmation email), but the password did not work when attempting to restore the backup. I can still access the app via FaceID, but I can't sign in with my password and I still can't view my passwords since they're still displaying as <decryption error>.
M
Mark - mSecure
said
25 days ago
Hi Owen,
Your ticket has been responded to. We will continue our conversation through the ticket system.
Owen
This morning I tried to access my mSecure Password manager via the iPhone app, only to find that all records were displaying as <decryption error>. I needed to access my passwords, so I attempted to restore from a backup. When I realized I did not remember my mSecure password, I attempted to change it first. At first the app said it changed successfully (I also received the confirmation email), but the password did not work when attempting to restore the backup. I can still access the app via FaceID, but I can't sign in with my password and I still can't view my passwords since they're still displaying as <decryption error>.