mSecure Support
Crash Sonoma Mac
Mike - mSecure
Hi David,
Thank you for contacting us, and I'm sorry for the issue you are experiencing. We recently discovered this bug and we're now in the process of fixing it. If you are experiencing the issue I believe you are, mSecure will only crash when it's minimized. If you leave it open and NOT minimized in the dock, it shouldn't crash.
Real quick, are you saying that mSecure only crashes after it's minimized?
Crashes either way
Mike - mSecure
Please email me at "[email protected]" so I can start troubleshooting this issue with you. We have a beta build that fixes a couple of bugs that caused the Mac app to crash in certain circumstances, so we can see if it fixes what you're experiencing. Please "Attention: Mike" in the subject line, then post here in the forum letting me know you sent the email. I'll respond as soon as I see your email.
Sent
Mike - mSecure
Thank you David. I send you and email response not too long ago. I'll look forward to your response.
cannot find. Sent you email. Perhaps you sent it to [email protected] but my dropbox is [email protected] OR, maybe I just don't know how to access it. Not a big db user
Mike - mSecure
Hi David,
I'm not sure how this one slipped past me on the forum. I'm sorry for the long wait in my reply. I just wanted to make sure you were able to download 6.1.8 from the App Store app on your Mac, which I talked to you about in my email yesterday. If you are still having problems, please do let me know.
All great, Tks
Mike - mSecure
Awesome David! It's great to hear everything is working in 6.1.8. Let me know if you need further assistance.
David
After it sits open less than 5 min, it crashes. Whats the best to do. Delete it from my mac and reload and if I do that is it pretty easy to reload from a backup from Icloud drive? or should I wait for another Sonoma update in case its Sonoma?