Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

face ID

I had to change setting on my iphone and now I can't open secure with face ID

1 person has this problem

Hi Ana,

Thank you for contacting us. I'm not sure what's happening here, but we'll get everything working. The first thing I need to know is, are you able to open mSecure and view your information? A lot of people in your situation are not able to unlock mSecure, so I need to know this first thing. If you are able to open the app with your password, the fix should be simple.

Yes I am able to open the MSecure with my login

Ok, you should be able to simply turn the feature back on in mSecure's Settings. Go ahead and open the app and tap the menu button in the top left corner (3 stacked lines). In the Settings, turn on the "Use Face ID" toggle.

Were you able to turn on Face ID unlock again Marc?

Login or Signup to post a comment