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face ID

I had to change setting on my iphone and now I can't open secure with face ID


Hi Ana,

Thank you for contacting us. I'm not sure what's happening here, but we'll get everything working. The first thing I need to know is, are you able to open mSecure and view your information? A lot of people in your situation are not able to unlock mSecure, so I need to know this first thing. If you are able to open the app with your password, the fix should be simple.


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