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Unable to sign in

I have two devices, both require a QR Code to access the mSecure app. The QR code does not work. I get a message that says Invalid QR Code. I have been emailing back and forth with Support for past 2 weeks, all suggestions failed to access the program. Support stopped communicating 3 days ago. Please help?

Hi Lyn,

I just looked up your email in our support system and responded to it. I'll await your reply with the information I requested, and we'll continue to troubleshoot the problem. Please respond here if you do not receive that email for some reason.

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