My phone has failed and I had to replace but when the app came over it wont allow me to login
Thank you for contacting us. I tried to find an mSecure account with the email you're using here in the forum, but I wasn't able to find one. This typically indicates you were using the older version of mSecure on your old phone, and the new mSecure 6 app was downloaded to your new phone. Do you know which version of mSecure you were using on your old phone?
I checked that email address as well, but there is no account in our system. Do you know for sure that you were using mSecure 6 on the phone that was broken? Regardless of which version you were using, do you have a backup of your data that would have been made in mSecure on your old phone?