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Restore using backup

I tried to restore using back up asked me for a password which I don’t remember. How do I find the password or create a new one

2 people have this problem
I tried to restore using a backup in my device and asked me for a password which I don’t remember. What can I do?

Hi Fernando and Angelo,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. Unfortunately, there is no way for us to tell you what your password is for either your account or a given backup file. In order for the information stored in mSecure to be as secure as possible, mSeven Software doesn't acquire our customer's password or the information stored in their mSecure account, so there is no way for us to retrieve either of those items. Also, in order to keep your information from being accessed without your permission, it is not possible to bypass or change an account's password when mSecure is not accepting the password the user is entering.

Do you have any ideas as to what the password could be? If so, one thing that has helped some customers in this situation is trying some letter substitutions for the password attempts. Whatever the password may be, it's possible you used number and/or special character substitutions like typing $ for S or 3 for E. Hopefully this can aid you in finding the correct combination of characters for your password.

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