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Help with support ticket 87074

Sorry to post in the forum but I created a support ticket #87074 seven days ago and it has not been responded to yet. I'm worried the support ticket system is not working. The question has to do with billing. I paid for msecure but it still says it's in trial. Thank you. 

@Cikmarwan Are you having some type of issue with mSecure? If so, can you describe what's happening in some detail?

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