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Access to account of deceased

Is there a way for me to access my husbands account since his death?

1 person has this question

Hi Sean,

Thank you for contacting us, and I'm sorry to hear about the passing of your husband. Unfortunately, due to the way in which mSecure protects the information stored in the app, we are unable to recover the login password for an mSecure account. For the purpose of security, account passwords are not stored anywhere other than in the account holder's memory, so knowing the password is the only way to gain access to the data stored in mSecure. Also, mSeven Software doesn't acquire any of our customer's information, so we have no way to gain access to the information stored in the mSecure app.

I’m very sorry I don’t have better news here Sean.

So what advice do you have for family members or executors in terms of allowing persons with the password to access mSecure account information on behalf of deceased or incapacitated persons?  For example, I can give my daughter my mSecure password.  Is that enough to access my mSecure information?  How should she do this? 

@John Anyone who has your mSecure password will be able to open and unlock the app on any of your devices. Are you asking how you would give them access to your account so they could access your information on their own devices? If so, the only way anyone can get access to your information on any devices the mSecure app is already signed in to your account is if they know your password. If they need access to your account on their own devices, they would need to know your password, the email to your mSecure account, and they would also need to have your account's QR code so they could be authenticated as a person should be able to access your account when setting up the mSecure app.

Thank you for the prompt reply.  Both my daughters are half a world away so yes they would need to be able to do this on their own devices.

Please, please consider writing this up as a formal document and put this in your knowledgebase.  Your client base won't live forever and easy instructions for current clients will help immensely in the future

Thank you very much for your feedback John. The good news is, we have plans on adding a feature to the app to make it easier for chosen family members, will executors, lawyers, etc. to gain access to your data in the event of the account holder passing. Until then, other people simply need to have access to the account by downloading mSecure and signing in to the account. That's currently the only way to have access to another person's data when using mSecure.

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