Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

I forgot my password to get into MSecure

How do I reset password without losing my data. I no longer have MSecure 4

Hi Layne,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. Due to the security built into mSecure, there is no way to get at the data stored in the app if the password used to encrypt the data is not known. The data stored in the app is encrypted with the password you use, so the only way to decrypt that data is with the password used to encrypt it.

Unfortunately, there is not a lot we can do in these situations. In order for the information stored in mSecure to be as secure as possible, mSeven Software doesn't acquire our customer's password or the information stored in their mSecure account, so there is no way for us to retrieve either of those items. Also, in order to keep your information from being accessed without your permission, it is not possible to bypass or change an account's password when mSecure is not accepting the password the user is entering. I'm really sorry I don't have better news here. 

Do you have any ideas as to what the password could be? If so, one thing that has helped some customers in this situation is trying some letter substitutions for the password attempts. Whatever the password may be, it's possible you used number and/or special character substitutions like typing $ for S or 3 for E. Hopefully this can aid you in finding the correct combination of characters for your password.


Login or Signup to post a comment