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Changed password still can’t open my account

Hi Serena,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. When you say you changed your password, can you explain how you did that? Did you reset your account on our website?

Also, please let me know what has led you to this place where you need help with with your password. Provide all the context you can about what is happening, and I should be able to help. For example, are you you trying to upgrade to mSecure 5 from an older version of the app?

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