Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

new phone

i have a paid version of mSecure.  I changed phones from iphone to android.  when I downloaded the app and logged in, it says i don't have a paid version.  

1- can i restore my information on the new phone

2- how do i get it to recognize my subsciption.

Hi Kaye,

Thank you for contacting us. The only way this could have happened is if one of two things is true: 1) You were using mSecure 4 on your iPhone; 2) You signed in to a different mSecure account on your new Android device.

Do you still have access to your iPhone, and if so, are you still able to view your information in mSecure?

Login or Signup to post a comment