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I have the QR code but forgot my password, can I restore my password?

I have the QR code but forgot my password, can I restore my password?



1 person has this question

Hi Itamar,

Thank you for contacting us. Depending on the situation you're in, you may not need to worry about this QR code or your password. Are you trying to upgrade to mSecure 5 from mSecure 4? If so, do you have all of your data stored in the mSecure 4 app?

I have recently bought a new I phone with face recognition, old old phone had touch. I have forgotten my password and no I don't have access. I do have my QR code but don't know what to do with it?


I have forgotten my password but have my QR code. I have just bought a new I phone with face recognition and since the old phone had touch I can't access.  

I’m the same as Tom. Can’t sign in but have QR code. How do I use the QR code?

@Tom and @Tam The QR code the system sends to you stores data in it that's encrypted with your password. So if you have forgotten your password the data in the QR code is no longer useful. In these cases, the only way to get access to your account is to reset it first.


Can both of you confirm for me that you still have access to your information on your old iPhones? Also, if you do have access to your information on the old devices, I need you to let me know which version of mSecure you are running on those devices. Does the app icon that you tap to see your data have a very dark blue background or is it a brighter blue color? If you know how to get the version number from in the apps's settings, that would be great to have as well.

I have an old version:  4.5.4

I downloaded the new 5 on iPad and set a new passcode .  It worked until I got a new MacBook yesterday.  Now the new version won’t take the passcode I created. And iPad won’t either. My iPhone new version works  because of Face ID. 

I’m too old to reset and re-enter all my information. Thank goodness I have the old, seemingly more stable older version. I have ordered a special book, which I am going to manually rewrite all my info.  I trust it more than mSecure.  

@Tam I'm not sure exactly what's happening here, but mSecure can't change the password on you. It's difficult to explain, but if that were possible, your data wouldn't be able to be encrypted/decrypted correctly. mSecure 5 is stable just like mSecure 4, as it's about 4 years into production and now on the way out with v6's release just around the corner.


On your iPhone, if you are able to access your data using Face ID, you can simply change your password in mSecure's Settings on that device. To do that, open the app, use Face ID to unlock it, tap the menu icon in the top left corner, tap Settings, then tap the option to change your password. You should see the Face ID UI pop up, and after you have been authenticated by iOS, your current password should be entered in to the first field. After that happens, you can simply enter a new password two times along with a hint, and you'll be good to go.


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