mSecure Support
IOS 14.5 requires update
Mike - mSecure
Thank you for the heads up @Willy. Since you have your data save on your iPad Mini, you can try reinstalling mSecure 4.5 on your iPhone. It may work after that, then you can sync your information over from mSecure on the iPad.
Hi!
About mSecure 4.5.4 that does not start on iPhone after iOS 14.5 upgrade, I faced the same issue with my iPhone 7.
After a few days of desperation, I decided as a last resort to to offload the mSecure application in the General settings, iPhone storage option.
With this option, the app is removed from the iPhone but the data is saved and still in your device.
When you reinstall the app or just click on the icon, the purchased app is downloaded again.
I tried and guess what... it worked for me!!!
So you should try :-)
Mike - mSecure
@Jeff I'm not sure what's happening, but in iOS, you should not see any option regarding backups. Can you tell me what the messaging is on the screen when you see that option? You should only see a screen mentioning backups if you are setting up the account on a Windows PC.
When you start fresh after an account reset, or you set up a brand new account, you simply sign in to the iOS app using your new password, then you'll be taken to a screen that asks if you would like to migrate your information in from the older mSecure app. The option was never taken out of the app, as you can see from the other customers posting they had success migrating their information. So we just need to figure out what's happening on your device.
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@Ortho_trauma Please refer to this post on steps to migrate your information into mSecure 5: https://support.msecure.com/en/support/discussions/topics/36000020017
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@Bert Please refer to this post on steps to migrate your information into mSecure 5: https://support.msecure.com/en/support/discussions/topics/36000020017
@Mike Here is the sequence of screens I see from resetting, to signing in, to Setup Complete. I never see any mention of migrating data. What am I missing?
I'm using Msecure version 3 and its having this same issue. How do I get my data to migrate over? The options here seem to be only for version 4
That may be my issue as well. I can't open the older mSecure app so I can't be sure what version it is.
Mike - mSecure
@Jeff The only thing I can think of is that the old version of mSecure you are running is too old to trigger the migration tool during sign in. It was only designed to work with the latest version of mSecure 4, which is version 4.5.4. Have you looked in your list of purchased apps in the App Store app to see if there is an update available for mSecure 4?
@Grame If you are running version 3, that should indicate you are on a desktop computer. It has been a very, very long time since mSecure 3 was available for iOS, and for sure, you would not able to migrate data in from that old of a version. Are you saying you're sure you are running version 3 on your iOS device?
Hi!
About mSecure 4.5.4 that does not start on iPhone after iOS 14.5 upgrade, I faced the same issue with my iPhone 7.
After a few days of desperation, I decided as a last resort to to offload the mSecure application in the General settings, iPhone storage option.
With this option, the app is removed from the iPhone but the data is saved and still in your device.
When you reinstall the app or just click on the icon, the purchased app is downloaded again.
I tried and guess what... it worked for me!!!
So you should try :-)
@Mike I checked the list of purchased apps, and it looks like it was 4.5.4. Is there no other way to trigger the migration tool?
Paul
mSecure has to be updated in order to work with IOS 14.5. SO do NOT install 14.5 as long as the app. is not updated. If it is not fixed within a few days I will stop using this app. It is too essential and should work all the time.
39 people have this problem