How can we trust this system to guard our passwords when we can't have an interactive discussion about problems? I want to talk to a person by phone. It's a shame really that one needs to wait 24 hours to get answers or even communicate answers to questions Support has.
I just found your email in our support system, and an agent will be responding to you shortly. One thing to mention is that we were off for four days during the Christmas Holiday, so our support system is backed up right now. We will do everything we can to get responses out to you as quickly as we can.