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Windows 10 Desktop Buggy

 Hi,


Recently I have been having sluggish performance and "Script error" using the desktop application.  Is there a patch or update that I've missed?  My version is 5.5.151.0.


Thanks,

Hi Rolland,

Thank you for contacting us. I have run into the "Script error" message with at least one other customer, but we're not sure what's causing it to happen. When does that message get displayed? 


When you say the performance is sluggish, can you explain that in detail? Where and when is the app feeling sluggish, and what does that mean exactly?


Also, you mention the desktop is buggy. Is there something else happening besides the "Script error" and the sluggishness?

Hi Mike,


Thanks for your reply.


Regarding the script error.  It is unpredictable when it might happen, but in each occurrence, its been when I use the "Copy" option to grab a password as needed while i work.  This is my most often used feature, I love it, and it saves a lot of time.  In all fairness, I have only have the error show up 3 - 4 times and I've used mSecure for many years as you know.  All the occurrences has happened recently which is why I asked if I missed an update.


Regarding the sluggish performance, it happens when I search for credentials.  since I have ~1040+ records in my mSecure, this may be contributing to the issue.  Again, this is not always the case and I have only encountered this issue recently.


Thanks again for your follow up.  I honestly cannot live without mSecure at this point.


Best,


Rolland Lucas

 Hi Mike,


FYI, I got this error again today and was able to capture it.  see attached.


Regards,


Rolland


Hi Rolland,

Thank you for the screenshot. I have an email out to our developer asking how we can proceed with diagnosing the cause of these issues. It's possible he may need to create a logging build to gather detailed information on what's happening. Would you be ok with installing a logging build of mSecure?

Hi Mike,


I am not sure what this would entail as i have a tin of sensitive info on my PC as a Business Analyst.  I'm willing to help, but wary of untested installed.


Thanks,


Rolland

Hi Rolland,

I understand where you're coming from here. Logging builds will only have logging statements added to the current shipping version, so there won't be any harm to your information. Also, to be extra cautious, I always have our customers create a backup before installing a build like this. I haven't heard back from our developer yet, but I will be getting back to you when he emails me.


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