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Can't access mSecure4 backup after resetting Android phone

Hi,

I was running mSecure4 on my Android LG G4 and backing up via DropBox. I've had to do a factory reset on the phone and now can't download mSecure4, so have downloaded mSecure5, but this doesn't recognise my backup file on DropBox so I can't sync my data. What can I do to get data back?

Hello,

Thank you for contacting us. You are not able to set up Dropbox syncing to sync in data from the older app. However, you are able to restore from an older backup file. Are you wanting to continue using mSecure 5, which will require a purchase at some point, or would you rather continue using the older mSecure app?


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