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Sync Server is Unreachable

I cannot sync via wifi and get the error 'Server is unreachable' on my Android device. I am using mSecure 5.7.0 on a macBook Air running OS X El Capitan version 10.11.6. My mobile device is a Pixel 3 running Android mSecure 5 version This used to work using the same devices, but hasn't in months despite restarts on both machines and the router.

Hi Jason,

Thank you for contacting us, and I'm sorry for the issue you are experiencing. I'm going to refer you to our wi-fi sync troubleshooting article for starters to see if that will fix the problem:

The Mac-specific instructions are near the bottom of the page. One important thing to mention, in order for mSecure to sync automatically using the Wi-Fi sync feature, both apps have to be open, unlocked and on the main view. If one of the apps is closed, open but locked, or if either of them are in the app's settings, then the sync won't happen.

Did those instructions help at all Jason?

I keep getting a sync error today.  I'm on iOS.  Further, when I try to change my sync settings from msecure cloud to anything else, it just changes back.  I can't change it.


Hi Michael,

Thank you for contacting us. I'm not sure what could be causing this sync error, though we have seen it before with a few customers. I checked your account, and it looks like you may be running mSecure on a Mac computer as well. Is that correct? If so, what happens when you use the app on that computer? Does syncing take place, and are you able to change which sync feature you use in the preferences of mSecure?

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