Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket

mSecure 4.5.4 to mSecure 5.5

I have been using version 4.5.4 only on my old iPhone 6s plus for about 3 years. I am seeing the need to migrate date to my other devices and get rid of the original phone. How can I ensure the security of my old passwords/data? And how do I get these same data onto mSecure v.5? 

I hope someone can answer quickly as I would like to upgrade, but only if I can they can assure me of not losing my data.


1 person has this problem

Hi Antonio,

To transfer your data from mSecure 4 to mSecure 5, simply download mSecure 5 on a device that you have mSecure 4.5.4 installed on, create an mSecure account in mSecure 5 (accounts are new with mSecure 5), and mSecure 5 will safely and quickly migrate your data on that device. Afterward, you will be able to have access to your data in mSecure 5 on any other device using the mSecure account you created. 

You can download mSecure 5 here:





Hi. I tried restoring my data from 4.5.4 to 5 on my PC. Emailed a backup of 4.5.4 from my iPhone but I it fails to restore the .msim file. HELP PLEASE!!!

Unable to restore data from emailed .msim 4.5.4 backup from iPhone on PC in Msecure 5. Can anyone assist please?

I'm sorry to hear you aren't able to restore from your .msim backup file. Can you describe what happens when you try to perform the restore? Does mSecure show you any error messages?

Also, do you still have a phone on which you will be running mSecure? If you still have your iPhone, it would be best to simply install mSecure 5 on that device and then restore from the backup on that device as well. After the restore, the data should sync over to mSecure on your PC.

Thanks I got it sorted.

That's great news...good to hear you were able to get everything sorted out! Please let us know should need further assistance.

I migrated from mSecure 4.5.4 to mSecure 5.5.  Do I need to delete all data in version 4.5.4 and remove the account? If so how do I go about doing it without affecting data in 5.5?

Hi Denise,

Thank you for contacting us. Both the old version of mSecure and mSecure 5 can be run simultaneously, so it is up to you if you would like to delete the old app from your device. There is no harm in keeping both of them installed. However, as long as you have all your data imported into mSecure 5, there is no real reason to keep the old app, so you can delete the app and data stored in it by simply long-tapping the app icon, and then choosing the option to remove it from your device. Deleting the old app from the device will have no effect on the data stored in mSecure 5.

Login or Signup to post a comment