Thank you for contacting us and I'm sorry about the issue you are experiencing. Each mSecure backup file is encrypted with the unlock password (mSecure 4 or below) or account password (mSecure 5) in use when the backup file was created. In order to be able to restore from a backup file, you will need to know the backup file's password.
I am trying to restore from an encrypted email backup. When prompted for The password for the file I enter in my login password as indicated. However this does not work.
I habe tried multiple times and even changed the password and sent a new file but the same error persists.
I am running mSecure 5 across multiple iOS and Mac devices. I am trying to restore on my iPhone XR.