Thank you for contacting us and I'm sorry about the issue you are experiencing. It sounds like you might have run into an issue we experienced with an older build of mSecure 5. Can you check the modified date of these records? The bug makes the last modified date be way in the future and because of it, any time you sync your information, the records affected will not be changed.
My recommendation would be to use mSecure 5 on Mac or Windows:
I'm sorry about the inconvenience this issue has caused. The latest versions of mSecure 5 have fixes for this issue so it should not reoccur once fixed.
This support website is completely separate from our app or app account system. This support system is in no way connected to our mSecure account system.