Chat support available. Click the chat icon on the bottom right corner to start chatting with us right away!

mSecure Support

Knowledge Base Forums Submit a ticket
Discussions > Have a question? > General Question
Start a new topic

License Re-Activation

Dear Rep,


I have acquired an mSecure license from you on March 13, 2017 and I have a valid key. Unfortunately, my operating system had to be reset and I failed to re-activate the program within 30 days. Hence the program is not allowing me to proceed. 


I request you to re-activate my license.


Thank you

Shakti

Hi Shakti,

Thank you for contacting us. I see you have submitted a ticket via email, so I will respond there. I may need to get some private information from you, so it will be easier to do so via email.



Mike Reilley

mSecure Support Rep

I change my old macOS sierra for Big Sur, and my mSecure is on 30 days trial or require my license No. I do not know where to find my license No, can you send it to me ?


Hi Francois,

I found your email in our support system and responded to it, since I needed to send you personal information. Since you now have your mSecure 3.5 serial number, this issue should be closed, but please let me know if you have any other questions.

Hi Mike,

Thanks a lot!


No problem at all Francois! Take care and Happy Holidays!

Login or Signup to post a comment