I don’t want to use this app anymore : mSecure Support

T

Troy

started a topic about 6 years ago

Hello how can I cancel the free trial as I don’t want to use your app, so how can I delete my account so I don’t get charge for it

Mike - mSecure

said about 6 years ago

Hi Troy,

We do not ask for nor collect any payment information. Our free trial is a completely free trial. You do not get charged at the end of the trial. Your account simply becomes a free account. However, if you'd like to have us remove your account, we would be happy to do that. Email us at support@msevensoftware.com with that request though.

C

Cynthia

said almost 3 years ago

I want to delete this account. I did not know up front that there was a charge.

Mike - mSecure

said almost 3 years ago

@Cynthia You can delete your account in the iOS version of mSecure. You can find the option to do so in the Account Settings if you're running version 6.0.7. Open mSecure, tap the menu icon in the top left corner (3 stacked lines), then tap Settings. In Settings, tap Account Settings, then tap the option to delete your account.

I

Irene

said almost 3 years ago

yes I do

Mike - mSecure

said almost 3 years ago

What do you mean @Irene?