Hi Marlene,

Thank you for contacting us and I'm sorry about the issue you are experience.  I don't understand your request here. It does not appear that you purchased a license directly from our website. Because of that, there's no way we can provide you any kind of receipt. Please use the app store that you used to purchase a license with in order to view your purchase history and any receipt you need.

Apple: https://support.apple.com/HT204088

Google: https://payments.google.com/payments/home#oneTimePurchase

Microsoft: https://account.microsoft.com/billing/orders