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records did not transfer to new phone

i used the QR for authentication and none of my records transferred to my new account. how do i get my records on my new phone? i am using mSecure5 and even upgraded to Pro hoping that would help but it did absolutely nothing. please help

Hi Pamela,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  The QR code and authentication system is simply a security system. Did you have your mSecure information in mSecure 5 already? If not, on what device and what version of mSecure is your information on? Here are some guides that can help: https://support.msecure.com/en/support/solutions/folders/36000176650


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