Thank you for contacting us and I'm sorry about the issue you are experiencing. Please use this guide to learn how to authenticate your account in mSecure 5: https://support.msecure.com/en/support/solutions/articles/36000064260-set-up-msecure
Note that the import option requires a .png image file or the mSecure.msecurekey file created when using mSecure 5 on iOS or Mac.
i just installed msecure on a new windows 10 surface laptop and when i prompted me to import by QR code file the navigation shows no files even though i can see the file on my desktop. The "all files" is selected in the filter box. any ideas?
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