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Incorrect backup password

I am unable to restore a backup.  Whether on my Mac or iPhone, I get the same error in both places: "Incorrect password. That is not the correct password."  I have three backup files on iCloud from the last three months, and get the same error no matter which one I try to restore.

Hi David,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  mSecure backup files are encrypted with the login password (mSecure 4 or below) or account password (mSecure 5) that was in use when the backup file was created. In order to restore from a backup file, you will need to know it's password. 


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