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Syncing Issue

I am not sure when this started?  But I noticed that when I make changes on my computer the data is not syncing to my iPhone.  I am currently using version 5.61.



1 person has this problem

 I am having the same syncing issue with my iPhone.  My desktop is a Win 10 PC.

I have msecure on my desktop (windows 10) and my wife's and my iphones.  Both phones are running the same ios but msecure does not sync with my phone, my wife's phone is fine.  All devices are set to sync on msecure cloud.  Not sure how to correct this problem.


Hi Tom,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  I'm also sorry about the delay in my response. It seems I missed this topic earlier last week. Can you let me know if you've tried to do a manual sync on your iPhone? If so, did that have any affect on your issues here?


To manually sync on iOS, please have at least one record on iOS or create a test record and follow these steps:

1. Tap and hold the top record
2. Drag the record down and release

Thank you, that fixed the problem


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