Hi Kosmo,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  I'm not sure what would cause the extra records to be removed. However, it seems that the iCloud sync file has those files removed. To fix your issue, please restore from the mSecure 4 backup again. 

Also, you might be able to fix any syncing issues by simply manually syncing. To manually sync on iOS, please have at least one record on iOS or create a test record and follow these steps:

1. Tap and hold the top record
2. Drag the record down and release

Also, I'm happy to cover any other issues you might be experiencing on this single forum post.

Hi Kosmo,

Perhaps the issue is with the iCloud sync file in that case. I would recommend removing the iCloud sync file before restoring from a backup file in that case. The iCloud sync file is located at: iCloud Drive/mSecure/UserID/data.mssb

Hi Kosmo,

I'm sorry about the delay in my response:

1. mSecure 4 also had iCloud syncing issues. iCloud syncing is very controlled by Apple and has always caused us some issues. I'm glad you didn't experience it before but plenty of customers experienced odd issues using iCloud in the previous version.
2. mSecure 5 always checks to see if it needs to sync when the app is unlocked. It syncs on exit when using mSecure Cloud but not when using the other sync methods at this time.
3. Yes, you cannot change the record type of a record in mSecure 5. We currently have no plans to change that. However, that could change in the future.
4. Yes, the record type is not displayed on iOS. The record type icon is suppose to help you know what kind of record you are using
5. Others have pointed this out. We had some design changes that not everyone will like. However, we provide our mSecure Extension and iOS 12 Autofill options to make signing in to accounts on Safari and other apps much easier now without needing to copy and paste passwords.
6. URL fields don't need to display the view/copy options. URL fields will launch our built-in launcher by default. However, that can be changed to launch Safari instead. Additionally, you can long tap the URL Field get options to launch the url or copy the field. Not all fields work the same so not all fields will have the same functions.
7. We reduced our app icons from 450+ icons down to about 90+ icons. Yes, there's lots of older icons that don't have the equivalent icon in the new one. Instead, they were mapped to something similar. Thankfully, we do allow you to use custom icons and also provide our cloud icons for icon options now.
8. I don't know what you mean here. Why would you want to add an icon you can easily always find in our cloud icons to your custom icons? If you really want one of cloud icons in your custom icons, you can download the icon on your own and add it to your custom icons.
9. We have password and sensitive number fields for your sensitive fields. We recommend using the Password field for passwords or any sensitive information. We recommend using the Sensitive numbers field for PINS that only require numbers. We also recommend using our Credit Card Number fields for credit card numbers. 
10. Any change to a record such as using a field or making it a favorite will cause mSecure 5 to sync the changes and take you back to the top of your records.
11. Our Month/Year is set as MM/YYYY. We have no option to change that. However, if a bank or website requires a different format, they will let you know that format. They will inform you visually or audibly if they are needing a MM/YY or MM/YYYY format and it's easy for you to adjust the Month/Year date set for your record accordingly. That said, we also include the Notes field which you can use to make a note of exactly how your Credit Card expiration date is set if you needed.
12. Yes, you also cannot set a record in multiple groups. This is a limit in mSecure in general (including the previous versions) that we are working to address in the very near future.
13. There is a manual sync option. You even state as much, but I'm sorry you don't like the current manual sync option.
14. mSecure 5 uses an account system. Syncing is part of your account settings. We do not have this set as a device specific setting. This isn't something others have requested but we are open to suggestions. Usually, customers that wants to keep things specifically to a device would simply disable syncing and use our backup and restore options instead. I'm not sure why you would want to use a sync option but disable auto syncing. Keep in mind that we do automatically create backups so that you can restore information in case of any issues (mSecure 5 > Settings > Backups). We also have a "Deleted Items" section were all deleted records go to instead of being permanently removed so you can always recover deleted records (mSecure 5 > Settings > Deleted Items)
15. Our Login record type and any record type with a URL, username, and password field will automatically try to download a site icon based on the URL. Unfortunately, we do not have all site icons for all websites so the regular record type icon will be displayed if we cannot automatically download the site icon. We generally don't have wrongly guessed icons though. Can you let me know what url you are using and what wrong icon is being downloaded? Note that we download site icons based on the base url so something like aws.amazon.com and amazon.com would download the same amazon.com site icon.
16. An account password is a password for an account. If you change your account password, that change would be for your account and all devices you are signed in to would be affected. Also, a new QR code is created whenever you change your account password.
17. No. The account password is needed to unlock mSecure 5. However, you can set up fingerprint, face unlock, or a variety of different options using Windows Hello on Android, iOS, Mac, and(or) Windows. 

Regarding your latest comment, that shouldn't be the case. Perhaps you are trying to sync too quickly? If you manually sync on the device making a change, and then manually sync on all other devices, your information should be available right afterwards. That said, iCloud syncing can be a bit slow in general compared to the rest of our syncing options simply because Apple controls how iCloud Drive works entirely. We have much more control of things when using our mSecure Cloud, WiFi, or even Dropbox syncing. With Dropbox syncing, Dropbox gives us full control thanks to their API's.

Hi Kosmo,

1. 
   
2. I have written up a bug report about mSecure 5 not syncing on exit when using iCloud or Dropbox syncing. However, I'm not sure when that will be changed. 
3. If migrating from a CSV file, a user can modify the CSV to use the record types they would like so there is no need to modify things in mSecure itself if importing from a CSV file. We also have a 1Password importer that will migrate record types to the appropriate mSecure record types as well. Additionally, we do not believe creating separate record types is needed very often for many people. We believe having a more robust group feature and a tagging system would work better for customers since the changing of record types is usually due to organizing or re-organizing and not due to a record type actually changing functionality. As previously mentioned, we have a better Groups feature planned and as well as a tagging system which will allow users to more easily organize and filter their information.
4. We only download site icons for record types that are login record types. Because of that, you should know that the record is a login record type of some sort if the record is using a site icon. The kind of login record you use might be different but if it includes URL, username, and password, it's a login record type and should be viewed as simply a login record type. We include our built-in Login record type for such records (most of the records customers will use), but you can create your own. I would advice distinguishing records by group instead.
5. .
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7. I'm sorry about our reduced number of icons. However, you can change the record type icon for your record types if you'd prefer not the have the blue circle outline as your record type icon for your record types.
8. Ok. I understand this. However, I believe it would be easier to simply Google the icon you are wanting, download the icon, and add it to your custom icons. That said, I'll make a note of this and see if we can make this a dialogue that asks customers if they'd like to save the cloud icon selected as a custom icon in the future.
9. The Security Center will only check the strength and age of the first password field in a login record type (a record type that has a URL, username, and password). If your record type is not a login record type, it will not be included in the Security Center.  All additional password fields beyond the very first are also ignored. Additionally, you are free to completely ignore our Security Center or ignore individual records in the Security Center as well.
10. I did not say this was a feature. It's just not possible at this time to retain a user's place when the app syncs. This is something we can work on for the future.
11. As previously mentioned, a website, app, or payment system will state how they would like you to format the expiration date. I do not understand how it is hard to see an expiration date of 04/2020 in your record, check that a payment system requires a mm/yy format and easily input the expiration date for your card as 04/20. That all said, you have a valid point that credit card expiration dates are generally set as mm/yy. I'll also make a note of this to see if this is something we can change for the future.
12. I understand what you are asking or want and said that it is something not currently available but something we are working to enhance in the future.
13. The Android version has a "Sync Now" option in the menu area. This is something we are looking to see if we should add on the iOS version as well. Specially since a lot of iOS user do not understand or figure out the pull down sync currently used. 
14. Yes. With mSecure 5, your information is tied directly to your account. We no longer allow independent databases. That is not likely to change.
15. A record's icon will be updated via the URL field. If you change the url field, mSecure will look for a site icon matching that url. Our site icon download will only happen with login record types that use a URL, username, and password. Additionally, the site icon is downloaded based on the URL filled out. If there is no URL field out, it will not download a site icon. If the record type does not include all three required fields, it will also not automatically download a site icon.
16. Your account password is the password you use to sign in to your account with, unlock the app, and the password use to encrypt backup files. Note that it is actually not what is used to encrypt your data locally or on cloud service though: https://www.msecure.com/security
17. No, it's not possible to encrypt your backup with a different password. As mentioned above, your account password is not what is used to encrypt your data locally nor on any cloud system we offer. For actual data encryption beyond backup files, we use your 46 character locally generated random account key. This account key is created on the very first device you used to create an mSecure account with or sign in with in mSecure 5. It is never stored anywhere in our system and we never have any access to it.
18. A record is only synced automatically and immediately when using mSecure Cloud or WiFi syncing. If using iCloud or Dropbox syncing, it can take up to 60 seconds for the record to be synced over to those systems and another 60 seconds for the other devices to check and update changes.

Hi Kosmo,

I'm glad to be having this dialogue.

1. -
2. No problem. It's something I've had on the radar for awhile now.
3. mSecure 5 will migrate everything in mSecure 3 or 4 directly over. However, there are three record types that are now required types in mSecure 5. That would be our Login, Credit Card, and Secure Note types. mSecure 3 and 4 used a Web Logins record type that gets automatically converted to our Login type in mSecure 5. The Login record type requires a URL, Username, and Password. Most users using the built-in types in mSecure 3 or 4 would not experience any issues whatsoever when upgrading to mSecure 5 from the previous versions. However, if you've modified the Web Logins or Credit Cards record type in mSecure 3 or 4, you could experience a few issues depending on the changes made. Some customers have turned the previous Web Logins or Credit Card records types into completely different record types removing all the default fields. In that case, a user can experience some field mismatch issues when migrating their information to mSecure 5. Apart from that, all other built-in types and custom record types are simply migrated over exactly as they are in the previous versions (with the icons being the exception). Migrating a 3k record set should be no harder than migrating a 10 record set beyond the time it would take to restore the information in mSecure 5.
4. Honestly, I can tell the different between our default record types and my custom record types simply by the icon for the record type. That said, not stating the kind of record it is in the details section is understandably annoying. It's something we can definitely change in the future. I'm not sure I understand the last bit here, but that's likely due to my previous response. Sorry about that. 
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7. Migration is easy. You simply either walk through our simple migration wizard or create a backup and restore from the backup in mSecure 5. A big objective of our mSecure 5 release was to start fresh and we wanted to reduce and remove unneeded things from the app when we redesigned it and did that code from the ground up. That said, we are still looking at including more/better icon options in future updates.
8. -
9. Yes, all password fields have a password strength indicator. I don't understand how having a password strength indicator on the password field severely limits the usefulness of the app. The strength indicator is simply that, an indicator. However, passwords are not analysed for our Security Center unless being used in any sort of login type (url, username, password). A password field having a colored line underneath it should not stop you from using it for any other purpose beyond just a password. For example, I have an AWS IAM record type that I use to store IAM Keys with. This record type uses 3 fields. 1. User (text field) 2. Access Key (password field) 3. Secret Access Key (password field). Fields 2 and 3 are not technically password field. However, I use the Password Field for them because I'd like to keep the field hidden by default. Having additional options/features for the field does not make it harder to use to hide any kind of sensitive information you might have that includes different characters.
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12. A more robust Group or tagging system is something that is requested by users. However, it is not a highly demanded feature. Please note that simply because you request something does not mean we will implement it. We love user feedback and keep it in mind when make changes or adding features. However, we simply can't just add everything that users request. We have features in mind
13. Please see the last bit to answer #12. I did not promise or guarantee that this would be available soon.
14. I'm sorry you feel that way.
15. Yes. I understand and something I've documented for our developers. I believe they feel it best to update the icon based on the URL so if you change the URL, the icon will change as well.
16. It doesn't actually since your account password is not used to encrypt your data locally or using any sync method. Using an account system and allowing the account password be used to sign in to an account and unlock an account simply streamlines things and makes our system user friendly. You can learn about our security model here: https://www.msecure.com/security
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18. A sync complete message shows up when a sync was completed. Syncing is on a 60 second timer. It can happen immediately after you make a change or it can happen 60 seconds after you make the change depending on where in the 60 second timer your change was made at.