mSecure Support

Knowledge Base Forums Submit a ticket

How do you import/restore a backup of ver 4.5.4 into version 5?

We're having a bit of a problem with upgrading. My son has been using the thumbprint scan for so long now that he has no idea what his actual password is. Without it he can't import his version 4 database into the new version 5 app. Any ideas? We've tried everything we can think of at this point...

1 person has this question

Hi Scott,

Unfortunately, or fortunately, there is no way to reset your mSecure 4 login password. However, since you still have access to mSecure 4 on your device thanks to Touch ID, you can fix this issue by either syncing your mSecure 4 information to another device that has mSecure 3 or 4 or by simply setting up Dropbox syncing in mSecure 4, changing the default cloud sync password, reinstalling mSecure 4 on your device, and setting up Dropbox syncing again in mSecure 4 after you create a new login password. This all might sound complicated, but it should be relatively easy and quick.


Important Note: Please update to mSecure 4.5.4 before continuing


 First, use this guide to learn how to set up Dropbox syncing in mSecure 4: https://support.msecure.com/support/solutions/articles/36000028452-dropbox-syncing-ios-4-5-4


 After you set up Dropbox syncing in mSecure 4, make sure to change the cloud sync password. The cloud sync password is set up using your mSecure 4 login password. However, you can always change it to something else.

  1. Open and login to mSecure 4
  2. Tap the gear icon
  3. Tap Sync Setup
  4. Tap Dropbox
  5. Tap "Change your password"
  6. Please exit the settings and go back into the Dropbox settings and tap the Show Password option to confirm that the cloud sync password has changed. This is very important.
  7. Uninstall mSecure 4 (if you're using mSecure 5, you'll need to uninstall mSecure 5 first)
  8. Install mSecure 4. How to reinstall a previously purchased app: https://support.apple.com/en-us/HT201272


 and follow these steps afterward:

  1. Find mSecure 4 on your home screen, and open it
  2. After tapping on the “Start” button at the bottom of the Welcome screens, go ahead and set your password
  3. Then set up Dropbox syncing in mSecure again to sync back all of your information. You’ll have to use the cloud sync password that you set up initially.


 Afterwards, make sure to turn Touch ID on again if you’d like to continue using that feature.Lastly, set up Dropbox syncing in mSecure again to sync back all of your information and don't forget to set up Touch ID again. You will then also be able to move to mSecure 5 since you'll know your mSecure 4 database login password.



Login or Signup to post a comment