mSecure Support

Knowledge Base Forums Submit a ticket

M secure self-destruct

Lost password, and secure self-destructed I'm trying to do a restore from an old database which wants my lost password, but it's lost what do I do to get my information back onto my new am secure 5.5?


1 person has this problem

Hi Victor,

Thank you for contacting us and I'm sorry about the issue you are experiencing.  mSecure backups are encrypted with the login password (mSecure 4 or below) or account password (mSecure 5) when the backup file was created. The only way to restore from a backup file is to input the password it was encrypted with. Thankfully, there is no self-destruct option when it comes to trying to restore from a backup file. Unfortunately, we can't help you here. You can keep trying to guess your forgotten old password, try to restore from a different backup file, or start over in mSecure. I'm sorry I don't have better news here.


Login or Signup to post a comment