mSecure Support

Knowledge Base Forums Submit a ticket

QR Code never received

 On my email address allan@netplus.ch I still haven't received the QR authentication code.

I deleted version 4 and reload Measure 5 on my iphone 7

Thank you in advance...

Best regards



1 person has this problem

Hi Allen

Thank you for contacting us and I'm sorry about the issue you are experiencing.  It looks like you signed in to your account on iOS and Android starting on June 22nd, 2017. Did you uninstall the app on those devices? The way our system works, you are sent the QR code email from the very first device you use to sign in to mSecure 5 with. You would have receive the QR code on June 22nd, 2017.


If you are still signed in and authenticated on iOS or Android, you can resend yourself the QR code email, or use the QR code from within the app itself. Here is how: https://support.msecure.com/support/solutions/articles/36000064234-resend-authentication-email


Login or Signup to post a comment