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changed password for msecure not reflected in 1 device

I changed the password for mSecure on my Mac (mSecure 5.5.5.).

I then logged on to mSecure on my Android phone with the old password, was immediately kicked out and had to log on with the new password - good.

The same happened with a windows machine - great

However my last device (Windows Surface. mSecure 5.5.98) still has the old login and no matter what I do, I still use the old password.

As well as being a pain, I consider this a risk, as the security benefit of changing my password has been removed

Hi Alan,

I'm not sure what's causing this issue. However, you should be asked for the old password in mSecure 5 on a device that is already signed in and then asked for the new password after the app is unlocked and decrypted. I would recommend reinstalling the app on Windows to fix your issues here.


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