Thank you for contacting us and I'm sorry about the issue you are experiencing. If you have forgotten your account's password, you can go here to troubleshoot your issues: https://m7software.freshdesk.com/support/solutions/articles/36000019923-forgot-your-msecure-account-password-
I have my password, but I need to download a new password managager but I dont want to pay a new fee
Will you answer my question?
Thank you for contacting us, and I'm sorry for the issue you are experiencing. I believe another of our support agents already contacted you via email, so he should be able to help find a solution to the problem you are experiencing here.