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Can't install mSecure on Windows 10 PC, from the Microsoft Store

 We have run the Microsoft Store trouble shooter, updated Windows 10 with the latest release, and tried downloading as Administrator rather than User. Nothing works. We just get an error message.

2 people have this problem

Hi Jean,

Thank you for contacting us and I'm sorry about the issue you are experiencing. Can you let me know more about your issue here? Is the app stuck downloading or installing on the Microsoft Store app? Beyond making sure your computer is up to date on Windows updates and using our troubleshooting guide, there's not much else we can do with Microsoft issues. If this is a Microsoft Store app issue, I would suggest contacting them to see what they can do about issues with their store.

Windows 10 LTSB version does not allow app installation from the Store. May I have an installaton package directly from m7?

I preordered mSecure 5 well before its release more than a year ago. I may send details directly if you wish.

Hi Laszlo,

mSecure 5 for Windows is only available through the Microsoft Store. I'm sorry I don't have better news for you here.

I´m having the same issue. I click the "get the app" icon in Microsoft Store and it blinks and then nothing happens. 

Hi Sara,

Please go through the first 3 steps of our article on fixing Microsoft Store app issues to see if that fixes your issues here. I would also recommend making sure you are up to date on all Windows updates on your computer:


same issue here. Will be desiderable a desktop setup for msecure for bypass any problem (and there are a lot of problem) with windows store.

p.s: The link not work

Being an old customer not giving up at the time of unicode change and preordering mSecure5 with confidence may I expect a reply from m7 to the LTSB and other Store installation failures? Thanks

Hi László,

Thank you for contacting us. I'm not sure I understand your question here. mSecure 5's minimum system requirements are iOS 9.3+; Watch OS 2.2+; Android 4.3+; Mac 10.10+; Windows 10 (UWP). mSecure 5 for Windows is a UWP app available from the Microsoft Store.

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