Hi Andrew,

Just to be clear, all of your icons are showing up correctly on your PC, but some of them are not showing up on your Pixel 4. Is that correct?

Originally, I was thinking you were only talking about the dynamically downloaded site icons for Login records, like the one you should see when you type in google.com into a Login record's Website field. After saving the record, you should see the real Google icon downloaded from the website. However, it looks like the problem is actually happening when you try to change the icon using default icons shipped with mSecure or when you try to add a custom icon as well. Those two features are different than the automated downloading of site icons. 

To keep things simple, I want to tackle just one issue at a time. It gets too complicated trying to work on more than one feature =)  After we make some headway with one, we'll talk about the other icon issues as well.

Real quick, let's try creating a new test record using the Secure Note template, then have you change the icon for that record using a built-in icon that ships with mSecure. Since it sounds like the issue may have something to do with syncing, I'm going to have you create the record on your PC so it will sync to your Android device. Open mSecure and click the Add Item button in the top left of the left column. Choose the Secure Note type, then add a Title to the record, something recognizable like "TEST", then add some characters to the Notes field. After you do that, click on the record's icon to change it. In the icon picker, select the left tab to change the icon to a different default icon. You can choose any of them, but make sure to remember which one it is. Save the record, then open mSecure on your Pixel and wait for the record to sync over.

Does the record have the correct icon that you set on your PC?

Hi Andrew,

I'm not sure we were ever able to reproduce the issue originally reported here, so we'll have to do some investigating. The site icons are downloaded from our server, and that is controlled by the URL entered into the Website field for the Login record. If the URL matches a URL for a site icon we have already downloaded, then the icon will be downloaded to the device. This is a clarification to help understand that one device version of mSecure is not actually syncing the icons over to the other devices. The only thing that has to be in place for the icons to download is the URL in the record, which will be synced between devices.

Real quick, can you tell me the URL you have entered in for at least one of the records where the icon is not showing up on one of your devices? Also, which device is showing the icon and which device isn't?

Hi Benjamin,

Thank you for contacting us and I'm sorry about the issue you're experiencing. I'm not sure exactly what is happening here. There is a icon issue on our Android version that will be fixed soon in the next mSecure 5 update. However, i'm not sure if that's the issue here. 

You can check to see if that's the issue by uninstalling mSecure 5 from your Android, deleting the Icons folder from the mSecure5 folder in your device's internal storage. (Internal storage/mSecure5/icons), and reinstalling mSecure 5. After a Wi-Fi syncing is complete, you should hopefully have all the icons sync in as they should. If not, the icon issue I mentioned earlier will be fixed very soon.